Hotel management and booking module
For most DMCs, selling hotel rooms to Tour Operators around the world is usually the principle revenue generator. One of the biggest failings of the technology providers catering for DMCs is that they have not developed technology that is robust or flexible enough to cope with the ever increasing complexities of hotel rates.
As former tour operators ourselves, we know the challenges and frustrations faced by tour operators and DMCs alike when it comes to hotel rates management. So we have addressed the issues and have developed a system that we can honestly say, in our opinion, is the most capable hotels rate management software in the world.
FIT and Room only contracts, allotments and offers
Tour Operators and DMC’s will know how complex the rules can be with some hotel rate contracts. They will testify to the fact that the smallest mistakes can cost dearly and that getting rates right all of the time is one the biggest challenges they face.
We understand this, and as a result, the rates management module is probably the most comprehensive hotel rates management module in the world. And we are not boasting about this lightly. As former tour operators ourselves, we have not only developed the system to cater for and calculate every known category of offer but also considered offers that hoteliers could theoretically offer but have not yet done so. The system can calculate any available and applicable offer at a hotel and will provide all the different options available. Price differentials as a result of multiple applicable offers are clearly explained.
The system handles allocation, free sales and stop sales and allows for the automated creation of package holiday offers. Hotels can be given direct access to the system to input rates, manage allocations and load ad-hoc fire sales.
Destination Management Companies can load rates for multiple markets and in multiple currencies. Our system allows you to load exclusive rates negotiated for a single tour operator and still maintain standard rates for the same hotel and room types for other tour operators in the same market. Our system allows you to sub-allocate your room allotments to your tour operators and even manage allotments on behalf of your tour operators without conflicting with your own allotments.
WE ARE SO CONFIDENT WITH THE SYSTEM’S CAPABILITY THAT WE OFFER YOU A CHALLENGE- PRESENT US WITH A SCENARIO THAT YOUR CURRENT SYSTEM CANNOT HANDLE AND WE GUARANTEE YOU OUR SYSTEM WILL BE ABLE TO DELIVER THE RESULTS YOU DEMAND
Hotel Direct Access
If you choose to allow hotels to have access to your system, they will be able to load rates for you and manage your allocation. You can allow hotels to load in fire sale rates and last minute bargains at any time they choose. This function appeals to hotels as it gives them the same speed to market that they enjoy with the likes of Booking.com and Expedia.
Our travel platform is able to provide rack rates at all the hotels featured within your GDS. Using the XML link, the system obtains pricing and availability and allows travel organisers to book the GDS hotel from within the Trip Manager platform. Our system also integrated with hotel booking engines such as Pegasus that provide rack rates at over 50,000 hotels worldwide. Many international hotel groups such as Hilton, Starwood, Accor and IHG provide XML feeds for rack rates at all hotels within their group, and our system interfaces with all of them. All of this results in you always being able to offer your tour operators a room- even when no one else can!
Effective management of hotel content is as important as the rates management- and this is more important than ever for DMCs. More and more tour operators rely on their DMCs to provide them with hotel content. Our hotel content management system looks at every details of the hotel including:
Location GEO Codes
Room Type Descriptions
Database Matching for Facilities and Amenites
Hotels can have categories assigned to them such as Sauna, Executive Lounge, Gym, Swimming Pool and Business Centre which makes searching for the right hotel more efficient. Room types can also have categories assigned to them such as in room wifi, mini bar, tea and coffee machine, alarm clock etc- again making searching for the right room type more efficient. Any hotels stored in the content management system can also be associated with other “hotels of interest” in the same destinations or different destinations. This allows your tour operators to suggest alternatives if rooms at the client’s preferred hotel is not available.
Hotel content that you load will export with the rates in your XML offering, allowing tour operators to populate their own websites with the content you provide. This is a great selling tool- as it means tour operators do not have to incur the expense or administrative headache of updating out of date content.
An ever increasing number of tour operators require hotel rates and availability to be available on their own internal booking systems and also on their websites. Having an XML output is therefore no longer a luxury- it is an obligation.
Any travel organiser that wishes to offer its negotiated rates, content and inventory to its customers via an XML feed can do so with ease using the Trip Manager platform. We provide all the documentation and support to your customers who are looking to feed in your rates, content and availability into their system. Your customers will be able use the XML feed to check rates and availability and book hotels as well as provide this functionality to their clients over their website. Any bookings made will instantly update in your own system, and allocation levels changed accordingly.