Passenger Management

Passenger Management

Passenger Management

As the acting ambassador of your tour operator clients, all your efforts will go to waste if your client has a poor opinion of the service they receive on the ground. Highly effective customer service if the driving force behind keeping the business you have from existing tour operators and getting new tour operators on board. Achieving this requires highly effective and efficient passenger management technology.

Flight information

The flights module allows you to store complex information about passenger flights. If the tour operator permits, you will be able to see store all the intricacies of the PNR including fare basis, fare rules and airline locator information. This can be very useful when dealing with flight changes and cancelations as well as when managing emergency situations. This information will also allow you to be able to manage requests such as special needs, seat selection and dietary prefences for passengers on the ground.

At a more basic level, the system will store flight arrival and departure times, terminal information and any special requirements for individual flights. You will be able to allocate meet and greet representatives for different flights and generate passenger manifests for multiple passengers from different tour operators arriving on the same flight.

Passenger Tracking

The flights module allows you to store complex information about passenger flights. If the tour operator permits, you will be able to see store all the intricacies of the PNR including fare basis, fare rules and airline locator information. This can be very useful when dealing with flight changes and cancelations as well as when managing emergency situations. This information will also allow you to be able to manage requests such as special needs, seat selection and dietary prefences for passengers on the ground.

Use this module to schedule rep visits, communicate with guests and organise transportation.