Tour Operator Self Service
Tour Operators self management reduces the human resource burden on DMCs and allows technology to do the work previously undertaken by humans. Our travel platform has been designed to allow as many tasks as possible to be completed by the tour operator and thus reduce the need for human resource.
Confirming a booking
If a tour operator has had a quotation, this will be accessible from their dashboard. The tour operator can confirm the booking and pay any deposit or payment where required. If the time limits for the quote have expired, the system can recheck hotel availability and provide them with updated pricing.
Whether your tour operator deals with you on a credit account or cash basis, the system will, based on the rules you set, ensure that payment demands are automated as payments become due. If your bank provides an XML feed of transactions for your account, we can integrate this with our platform to allow for automated reconciliation of payments.
Tour Operators will be able to upgrade room types and meal plans at hotels and upgrade car types. The system will calculate the cost of the upgrade, any change fees that are applicable and the gross profit margin that needs to be applied.
The system will calculate whether changes are allowed by the supplier, and if so what the costs of the change are. The system will check availability for the change and present the change fees together with any additional charges that may be relevant for the change. This functionality works for hotels, car hire, tours and excursions.
Users will be able to cancel any item on a booked itinerary using your tour operator self management offering. Cancellation charges levied by suppliers as well as your own administration charges will be applied and presented. Tour Operators will then be able to action the cancellation and the system will alert the relevant suppliers automatically.
Vouchers, Invoices and other Client Documentation
Tour operators will be able to print off confirmations, invoices and vouchers from the self-management module. They will be able to view report of historical and future bookings as well as any balances due.